Refund policy

Kash's Toy Box Return & Refund Policy

We want you to be happy with your order! If your item arrives damaged, defective, incorrect, or with items missing, please contact us within 14 days of delivery so we can make it right.

Please include your order number and photos or video showing the issue. Depending on the situation, we may offer a replacement or refund.

Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, contact us within 14 days of delivery. Please do not discard the item or packaging until we've reviewed your request.

Change-of-Mind Returns
Because our products are fulfilled through third-party fulfillment partners, we are unable to accept returns or issue refunds for change of mind, buyer's remorse, or items ordered by mistake.

Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will do our best to accommodate your request, but once an order has entered processing or shipped, it may no longer be canceled.

Lost or Delayed Packages
If your package appears to be significantly delayed or lost, please contact us and we'll help investigate the shipment. Please make sure your shipping address is correct before placing your order. We cannot guarantee refunds or replacements for orders shipped to an incorrect address provided at checkout.

How to Contact Us
For any return, refund, or order issue, please contact us through our Contact page and include your order number and details about the issue.

Please do not send a product back without contacting us first. Returns sent without prior authorization may not be accepted.

This policy does not limit any rights you may have under applicable consumer-protection law.